Before moving on with the fixes, we suggest installing the latest software version on your Mac. Open Settings > General > Software Update and then install the update.

Fix 1: Remove a Configuration Profile

Your network admin may have set up a configuration profile if you have a work or a school account. This profile helps to standardize settings for the Mail app accounts, VPN, Wi-Fi, and more. As such, we recommend removing this configuration profile if your Mac is not connected to a network.

Step 1: Open Settings > Privacy and Security > Profiles.

Step 2: If there’s a Work or School account, select it and then click the minus icon to remove it.

Step 3: Double-check to see if the issue has been resolved.

Fix 2: Check Content Privacy Restrictions (iPhone and Mac)

The next solution we recommend is checking for content privacy settings on your Mac and iPhone. With the new Sonoma update, you can enable or disable access to account changes on your Mac. Here’s how to check for the same.

On Mac

Step 1: Open Settings > Screen Time > Content and Privacy.

Step 2: Click on Preference Restrictions.

Step 3: Enable Allow Passcode Changes and Allow Account Changes in Content & Privacy settings (if disabled) from the prompt that follows.

Step 4: Click on Done to confirm.

On iPhone

In case you have synced your iPhone with your Mac, you need to follow the same steps to allow changes in content & privacy settings.

Step 1: Open Settings > Screen Time > Content and Privacy Restrictions > Enable Content and Privacy Restrictions > Allow Passcode Changes and Account Changes.

Tip: Learn how to remove or reset the Scree Time passcode.

Fix 3: Use Safe Mode

The last solution that we recommend is booting your Mac in Safe Mode. This built-in troubleshooting method for Macs prevents third-party app interference and loads only system apps on startup. You can try this if none of the solutions have worked for you so far.

For Macs With M-Series Chip

Step 1: Shut down your Mac.

Step 2: After your Mac shuts down, press and hold the Power Button till you see the two startup options – Macintosh HD and Options.

Step 3: Select Macintosh HD while holding the Shift key and then select Continue in Safe Mode.

For Macs With Intel Chip

Step 1: Restart your Mac.

Step 2: Press and hold the Shift key when your Mac restarts. Release the Shift key when you see the login window.

Step 3: Sign in and then check if the problem is solved.